Electronics need to acclimatise

Laptops and winter cold: What should you watch out for?

Cold and electronics have always had a limited compatibility. Anyone who travels a lot with their laptop in winter should use a little caution to avoid a flat battery, a frozen display, moisture in the housing and, in the worst case, a total write-off.

To avoid precisely these dangers, or in some cases irreparable damage, it is advisable to let the cooled-down laptop warm up first before switching it on again. Depending on the size of the laptop, this acclimatisation process can take up to two hours.

As a precaution for all electronic devices let them for at least two hours:

1. acclimatise
2. warm up
3. charge *charge fully

This effectively prevents damage to the battery, display, circuit boards and hard drives.

Furthermore, computers and tablets should not be used outdoors below five degrees Celsius.

No, the products are all "as new". This means: the products were used, have been completely renewed and function like a new product.

We offer high quality general overhaul. Our products are available in the following conditions:

• Like new (works like new and looks like new)
• Very good (works like new but with slight signs of use)
• Good (works like new but with heavy signs of use)

The devices are always technically faultless and covered by renewone's 1-year warranty. The packaging may be generic. The accessories are not always original, but are always included, and are compatible and fully functional.

The products function technically just as well as a new product: they do not contain any data from previous customers and have a valid software licence. The battery has at least 80% of the original power. On the external product appearance.

The estimated delivery time is stated separately for each item. In addition, an estimated shipping date is given with the order. Express shipping is currently not possible!
You can expect the following delivery times:

• • DomesticStandard: 1 to 2 workdays
• • Austria: 2 to 4 workdays
• • Other EU countries: 5 to 8 workdays, for bulky goods up to 14 workdays

If the original packaging is damaged or not available, the products can also be sent in a plain box (or a box of their own), including protective material.

No. The shipping costs are always included in the displayed sales price. There are no further costs. Return shipping is also free of charge. However, if you want to order internationally, it is possible that we will set a different sales price (Sales price plus shipping costs).

During the 30-day trial period, you can return the products to us free of charge.

Each product comes with a minimum 12-month warranty from the date of purchase. This covers all defects that occur within the warranty period. The defective unit will either be repaired or replaced for the customer. If neither is possible, the purchase price will be refunded. Examples: The keys no longer work, the screen constantly fails, the mobile phone can no longer be charged, etc. Self-inflicted damage is not covered by the warranty.

For detailed information on how a return works at Renewone, please visit our returns page.

The costs for the return in a warranty case is paid by the buyer.

• Please enter a reason for the return next to the respective serial number on the returns slip. Handwritten comments cannot be taken into account.

• You can register your return via your customer account at: https://www.renewone.de/return with details of the order number and serial number.

Yes, you can also buy larger quantities directly via the website. If you would like to order more than 10 devices and require an individual offer, please send your detailed request with your requirements to info@renewone.de.

No, unfortunately we do not yet offer a trade in of devices.

Companies can make purchases as normal via the Renewone website. The statutory VAT is indicated on the invoice, unless it is explicitly indicated in the purchasing process (e.g.: products subject to differential taxation). In the case of cross-border deliveries (e.g. German trader, Austrian business customer), if the VAT number is verified, the net amount is displayed directly, paid and the invoice issued accordingly.

Checking the battery health:

Here is how to check the battery health in watchOS 8

As Apple mentions in their battery status section Apple watch batteries are "consumables that are less efficient with age". If you know the condition of your watch's battery, you can better understand how long it will last.

1. Open Settings on the Apple watch.
2. Scroll down and open the Battery section.
3. Swipe down from the battery usage curve and select Battery Health.
4. The new screen shows you the maximum capacticy of the watch battery.

A new Apple watch has a battery capacity of 100%. This value sinks with normal use of the Apple watch.
A lower capacticy level means that the battery runs for fewer hours between charges than when new.

Unless otherwise stated, the battery of the devices has at least 80% of the original power. If a battery has less power, it will be replaced. In view of sustainability and the reduction of electronic waste, batteries with a power higher than 80% are not as a rule replaced. The reason for this is that a battery loses approximately the first 10% of its charge capacity after only a few charges. After that, the loss of power becomes slower and slower, so that even at a level of 80%, there is no impairment in the use of the device.

All products are delivered with the accessories which are expected for a new product. If this is not the case, it will be indicated on the product detail page. Packaging, power plugs and charging cables may be generic. Exception: for smartphones, headphones are not supplied for hygiene reasons!

What to do before you sell, give away or trade in your Apple Watch, or buy one from someone else

No, you do not need it. We enter the code into the BIOS. 

If you want to delete the iCloud account from your iPhone:
For iOS 10.2 or older:
• Select "Settings" > "iCloud" > "Log out".
• Tap on "Log out" again.
• Then tap "Delete from device" and enter the password for your Apple ID.
If you want to delete your iCloud account from the PC later on:
For Windows computers:
• Log in via the website www.iCloud.com.
• Go to the option "iCloud Settings" -> My Devices and click on 'Remove Device' to delete data from your iPhone or iPad.

• Turn your notebook over to the back when it is switched off.
• There you will find a sticker with the serial number.
• The Renewone serial number usually has eleven digits and is made up of numbers.

Search for a network adapter whose name indicates that a WLAN connection can be established. Indicators for this are the terms "wireless", "WLAN" or " WiFi".

• Under Settings, open the function "WLAN" (on older models also: "Wi-Fi").
• Select the network you want to connect to from the list of available networks.
• If necessary, enter the network key and confirm the entry with "Connect".

Along with your device, you will receive a fully pre-installed Windows 10 operating system. The licence key for the software is digitally stored in the device. Manual entry is no longer necessary. Your system is ready for use straight away.

The GML sticker on your PC or notebook indicates that a digital licence is installed.

After a new Windows installation it can happen that the automatic entry of the licence key does not work. In this case, the licence key can be entered manually.

Manual entrz of the licence key

To activate Windows 10 via the settings and enter the licence key, you need to follow these steps:

• Open Settings ("Windows key + i")
• Switch to the "Update & Security" area.
• Select the "Activation" tab. Here is where you can enter the Windows 10 licence key.

You can find the "Recovery" shortcut on the desktop. Caution! Any apps, drivers and updates currently installed that may be causing your PC problems will be removed. When restoring from a recovery point, your personal files may be deleted.

You can avoid damaging the mains cable or mains plug as follows:

• Do not modify or tamper with the mains cable and the mains plug.
• Do not bend or twist the mains cable.
• If you want to disconnect the unit from the mains, pull directly on the mains plug and not on the mains cable.
• Make sure that the mains cable is as far away as possible from heating appliances to prevent damage to the mains cable and serious injury or fire.
• The mains plug must be easily accessible so that the unit can be unplugged from the mains at any time.

How to avoid an electric shock:

• Never open the casing.
• Do not insert any metal or flammable objects inside the device.
• Do not touch the mains plug with wet hands.
• Disconnect the unit from the mains during a thunderstorm.

How to avoid damage to the unit:

• Do not use the unit if it is defective.
• Do not insert metal objects or other foreign objects into the unit.
• Do not place any objects on the unit to avoid overheating, discolouration, deformation or scratches.

No

Yes, currently up to 10 people can use the link. If you need more, please feel free to contact us, and we can enable an additional 10 for you.

No

No, the email addresses must be different.

Yes, all registered customers of renewone.de are entitled to recommend friends or colleagues. However, an administrator from renewone may have deactivated the referral program for you. In such a case, you won't be able to refer friends or colleagues.

Everyone who receives a link from you will get € 50.00 discount for an order. The minimum order value must be € 300.00.

The renewone referral program enables clients of renewone.de to recommend colleagues or friends to shop at renewone. With this program, you can share a discount for renewone.de with your friends or colleagues.

Recommendations are only available to customers who have made at least one purchase at renewone.de. Read the following frequently asked questions to learn more about renewone's referral program.

You can find the referral program portal at the top right of every account page. Click on "Become an Ambassador" to access the portal.

You can currently recommend up to 10 contacts who do not yet have a customer account at renewone.de.

1. Log in to renewone.de.
2. Click on the Ambassador Program to access the portal.
3. Click on "My Link" and copy it. You can forward the link directly to your contacts.
4. Once your contact clicks on the referral link, both you and your contact will receive an email with a discount code. The discount is €50.00 with a minimum order value of €300.00.

The referred person sees the message: "Register and receive €50". They need to register through this link.

If your contacts have used the referral link, you will receive an email with a discount code.